Authorised entities: born2trade (FSC) | Born2Trade Ltd (St Lucia)
At Born2trade, we recognize that the privacy and security of your personal information are of the utmost importance. Safeguarding your personal information is both a regulatory requirement and fundamental to the trust we build with our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, open an account, or use our services.
By accessing our website or services, you acknowledge and agree to this Policy. We are bound by the Mauritius Data Protection Act, 2017 and other applicable regulations, ensuring that your personal data is handled lawfully, fairly, and transparently.
This Policy is subject to periodic review and may be updated to reflect changes in legal requirements, technological advances, or operational practices. The latest version will always be available on our website.
Born2trade is committed to complying with the Mauritius Data Protection Act, 2017. All employees, contractors, and third parties acting on our behalf follow strict standards in the collection, storage, and processing of personal data.
Under this framework, personal data must always be:
We may collect and process the following categories of personal information:
We collect personal information directly and indirectly, including:
We use your personal information for the following purposes:
6.1. Financial Purpose of Capital: All funds deposited by the Client into their trading account with Born2trade are explicitly designated for the execution of financial market trading transactions.Due to the speculative nature of financial services, traditional consumer product returns or statutory refunds are legally inapplicable to any trading activities.
6.2. Capital Repatriation Framework: For the avoidance of doubt, any return or repatriation of capital from a Client’s trading account to their personal bank card, payment account, or wallet shallbe initiated, processed, and executed exclusively via the standard withdrawal procedure (hereinafter "Withdrawal").
6.3. Internal Ledger vs. Accounting Logic: For internal financial accounting, transaction routing, and technical interaction with our automated infrastructure and fintech acquiring partners, certaincredit card reversal operations may be designated as a "Refund" within Born2trade's internal systems. From a operational accounting and business logic standpoint, however, every such transaction inherently constitutes and is recorded as a Withdrawal.
6.4. Inadvertent Transactions (Mistaken Deposits): In the event that a Client executes a deposit in error and subsequently undertakes no trading activity—defined explicitly as having zero (0) opened,pending, or executed positions on the platform—the Client shall be eligible to submit a formal request for a Refund.
6.5. Anti-Money Laundering (AML) Routing: Pursuant to global Anti-Money Laundering (AML) regulations and Counter-Terrorist Financing (CTF) frameworks, any approved Refund or Withdrawal must be routedexclusively to the identical payment source, bank card, or crypto-asset wallet from which the initial inbound transaction originated.
6.6. Execution Timeframes & Processing Windows: Upon the Client executing a return of funds by submitting the "Withdraw Funds" command within the secure client portal, Born2trade shall immediatelyreview the request. Subject to successful compliance and security clearance, the Company will authorize and release the transaction on its side without delay.
6.7. Third-Party Settlement Dependencies: The definitive timeframe required for the funds to reflect on the Client’s bank card balance is governed entirely by the technical infrastructure, processingcycles, and clearing protocols of Born2trade's third-party financial and fintech acquiring partners. Consequently, while the Company initiates the transfer instantaneously upon internal approval, the final settlement to the Client's bank card may take up toten (10) business/banking days, depending on the specific payment service provider (PSP) and the rules of the Client’s issuing financial institution.
6.8. Alternative Payout Modalities: Clients may opt to withdraw their funds using alternative payment methods available within the platform interface. The processing velocity, execution windows,and potential intermediary network fees for alternative methods shall be determined exclusively by the operational frameworks and network rules of the chosen payment provider.
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Depending on the products and services provided, and subject to applicable restrictions on sensitive data, your personal information may be disclosed to:
We will never sell or lease your personal data to third parties for marketing or advertising purposes.
In certain cases, your personal data may be transferred to and stored in jurisdictions outside Mauritius. Where this occurs, Born2trade ensures that adequate protections and safeguards are in place to maintain the same level of data protection as required by the Mauritius Data Protection Act, 2017.
We take the protection of your personal information very seriously and apply robust security measures to safeguard it from misuse, loss, unauthorized access, modification, or disclosure. Your data is stored in a combination of secure electronic systems and, where applicable, controlled physical records. Access to this information is strictly limited to authorized employees, affiliates, and service providers who require it in order to carry out their duties in relation to the services we provide.
In addition to organizational safeguards, we implement technical protections such as encryption, secure servers, firewalls, and intrusion detection systems to help prevent unauthorized access. All employees and partners handling client information are bound by strict confidentiality obligations, and we regularly review our internal policies to ensure compliance with applicable data protection laws, including the Mauritius Data Protection Act 2017.
We retain personal information only for as long as it is necessary to meet legal, regulatory, or business obligations. When information is no longer required, it is securely deleted, anonymized, or destroyed. For added protection, we do not store or retain any credit or debit card information on our systems.
While we make every effort to secure personal data, you should be aware that the transmission of information over the internet carries inherent risks, and for this reason we cannot guarantee the absolute security of data transmitted electronically.
While we strive to safeguard your information, the internet is not entirely secure, and we cannot guarantee absolute security of data transmitted online.
We retain your personal data only as long as necessary to:
When data is no longer required, we securely delete, anonymize, or destroy it.
Under the Mauritius Data Protection Act, 2017, you are entitled to exercise a number of rights regarding the personal information we hold about you. You have the right to access your personal data and request a copy of the information we maintain, as well as the right to request corrections or updates where the data is inaccurate or incomplete. In certain circumstances, you may request that we restrict the way we process your information, or object to its use, including for purposes of direct marketing. Where permitted by law, you may also request the deletion of your personal data.
Please note that while you are not required to provide us with all the personal information we request, failure to do so may prevent us from being able to open an account for you, complete necessary regulatory checks, or provide certain products, services, or assistance that you may seek from us. Any requests to exercise your rights must be submitted in writing and accompanied by proof of identity to ensure proper verification. In some cases, an administrative fee may be charged to cover the cost of processing such requests.
By providing us with your personal information, including but not limited to your account details, you acknowledge and agree to the use of such information as outlined in this Privacy Policy. Your continued use of our website and services constitutes acceptance of the terms set forth herein. We reserve the right to update or amend this Privacy Policy when necessary, and any modifications will be published on our website. It is your responsibility to review the Privacy Policy periodically to ensure you remain informed of any changes. By continuing to use our website or services after updates are posted, you are deemed to have accepted those changes.
Our website may contain links to external websites. We are not responsible for the privacy practices, policies, or content of third-party websites. We recommend reviewing the privacy policies of any external sites you visit.
We may amend this Privacy Policy from time to time. Updates will be posted on our website, and the date of the latest revision will be clearly indicated. Continued use of our services after changes have been published will be deemed acceptance of those changes.
If you have questions about this Privacy Policy, wish to exercise your rights, or make a complaint, you can contact us at:
Email: operations@born2trade.com
Last updated: 03 June 2026